We want you to love your Azaad purchase. If you’re not satisfied, we’re here to help.
Return Eligibility
Items may be returned or exchanged within 7 days of delivery if:
- The item is unused and unworn
- The item is in original packaging
- Proof of purchase is provided
Non-Returnable Items
For hygiene reasons, the following cannot be returned:
- Earrings (unless defective)
- Personalized items
- Final sale items
Return Process
To start a return or exchange:
- Email azaad@azaad.co with your order number
- Our team will provide return instructions
- Send the item securely back to us
Refunds
Once received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds are issued to the original payment method
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund.